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Medical Assisting/Assistant CMA
Limited Enrollment Program


Administrative Competencies

Perform clerical functions:

  • Schedule a patient procedure
  • Organize a patient’s medical record
  • File patient medical records
  • Compose professional correspondence utilizing electronic technology
  • Manage appointment schedule using established priorities
  • Create a patient’s medical record
  • Utilize an electronic medical record (EMR)
  • Document telephone messages accurately
  • Input patient data utilizing a practice management system

Perform bookkeeping procedures:

  • Prepare a bank deposit
  • Perform accounts receivable procedures to patient accounts including posting: charges, payments and adjustments
  • Obtain accurate patient billing information
  • Inform a patient of financial obligations for services rendered

Process insurance claims:

  • Perform procedural coding
  • Perform diagnostic coding
  • Complete an insurance claim form
  • Interpret information on an insurance card
  • Verify eligibility for services including documentation
  • Obtain precertification or preauthorization including documentation
  • Utilize medical necessity guidelines

Clinical Competencies

Fundamental principles:

  • Perform handwashing
  • Prepare items for autoclaving
  • Calculate proper dosages of medication for administration
  • Differentiate between normal and abnormal test results
  • Maintain lab results using flow sheets
  • Document on a growth chart
  • Participate in bloodborne pathogen training
  • Select appropriate PPE
  • Perform sterilization procedures
  • Comply with safety signs, symbols, labels
  • Demonstrate proper use of eyewash equipment, fire extinguishers and sharps containers
  • Demonstrate proper disposal of biohazardous material:
  • sharps and regulated wastes
  • Prepare a sterile field
  • Perform within a sterile field
  • Provider/professional level CPR
  • Use proper body mechanics

Specimen collection:

  • Perform venipuncture
  • Perform capillary puncture

Diagnostic testing:

  • Perform electrocardiography
  • Perform pulmonary function testing
  • Perform a quality control measure
  • Obtain specimens and perform waived testing in: urinalysis, hematology, chemistry, immunology, and microbiology
  • Measure and record: blood pressure, temperature, pulse, respirations, height, weight, length (infant), head circumference (infant), and pulse oximetry

Patient care/instruction

  • Perform patient screening using established protocols
  • Verify the rules of medication administration: the “6 rights”: patient, medication, dose, route, time and documentation
  • Select proper sites for administering parenteral medication
  • Administer oral medications
  • Administer parenteral medications
  • Instruct and prepare a patient for a procedure or a treatment
  • Perform first aid procedures for: bleeding, diabetic coma or insulin shock, fractures, seizures, shock and syncope
  • Perform wound care
  • Perform dressing change
  • Instruct a patient according to patient’s special dietary needs
  • Facilitate referrals to community resources in the role of patient navigator
  • Report relevant information concisely and accurately
  • Develop a current list of community resources related to patients’ healthcare needs
  • Assist provider with a patient exam

General Competencies

Professional communications

  • Respond to nonverbal communications
  • Demonstrate professional telephone techniques
  • Use feedback techniques to obtain patient information including: reflection, restatement and clarification
  • Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
  • Coach patients regarding: office policies, health maintenance, disease prevention, and treatment plan
  • Coach patients appropriately considering: cultural diversity, developmental life stage, and communication barriers.

Legal/Ethical concepts:

  • Apply HIPAA rules in regard to privacy and release of information
  • Document patient care accurately in the medical record
  • Locate a state’s legal scope of practice for MAs
  • Apply the Patient’s Bill of Rights as it relates to: choice of treatment, consent for treatment, and refusal of treatment
  • Perform compliance reporting based on public health statues
  • Report an illegal activity in the healthcare setting following proper protocol
  • Complete an incident report related to an error in patient care
  • Develop a plan for separation of personal and professional ethics
  • Demonstrate appropriate response(s) to ethical issues

Operational functions:

  • Perform an inventory with documentation
  • Perform routine maintenance of administrative or clinical equipment
  • Participate in a mock exposure event with documentation of specific steps
  • Evaluate the work environment to identify unsafe working conditions

Attitudinal/Behavioral Competencies

  • Incorporate critical thinking skills when performing patient assessment and care
  • Show awareness of a patient’s concerns related to the procedure being performed
  • Reassure a patient of the accuracy of the test results
  • Recognize the implications for failure to comply with CDC regulations in healthcare settings
  • Show awareness of patient’s concerns regarding a dietary change
  • Demonstrate: empathy, active listening and nonverbal communication
  • Demonstrate the principles of self-boundaries
  • Demonstrate respect for individual diversity including gender, race, religion, age, economic status and appearance
  • Explain to a patient the rationale for performance of a procedure
  • Display sensitivity when managing appointments
  • Demonstrate professionalism when discussing patient’s billing record
  • Display sensitivity when requesting payment for services rendered
  • Interact professionally with third party representatives
  • Display tactful behavior when communicating with medical providers regarding third party requirements
  • Show sensitivity when communicating with patients regarding third party requirements
  • Utilize tactful communication skills with medical providers to ensure accurate code selection
  • Demonstrate sensitivity to patient rights
  • Protect the integrity of the medical record
  • Recognize the impact personal ethics and morals have on the delivery of healthcare
  • Recognize the physical and emotional effects on persons involved in an emergency situation
  • Demonstrate self-awareness in responding to an emergency situation



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Marion Technical College
1467 Mt. Vernon Ave.
Marion, Oh. 43302


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