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Medical Assisting/Assistant CMA
Limited Enrollment Program


Administrative Competencies

Perform Clerical Functions:

  • Schedule and manage appointments
  • Schedule patient admissions and procedures
  • Organize a patient's medical record
  • File medical records

Perform Bookkeeping Procedures:

  • Prepare a bank deposit
  • Post adjustments
  • Post entries on a daysheet
  • Perform accounts receivable procedures
  • Process credit balance
  • Perform billing and collection procedures
  • Process refunds
  • Post NSF checks
  • Post collection agency payments

Process Insurance Claims:

  • Apply managed care policies and procedures
  • Apply third party guidelines
  • Perform procedural coding
  • Perform diagnostic coding
  • Complete insurance claim forms

Clinical Competencies

Fundamental Principles:

  • Perform handwashing
  • Prepare items for autoclaving
  • Perform sterilization procedures
  • Dispose of biohazardous materials
  • Practice Standard Precautions
  • CPR certification and first aid training

Specimen Collection:

  • Perform venipuncture
  • Perform capillary puncture
  • Obtain specimens for microbiological testing
  • Instruct patients in the collection of a clean-catch mid-stream urine specimen
  • Instruct patients in the collection of fecal specimens

Diagnostic Testing:

  • Perform electrocardiograms
  • Perform respiratory/pulmonary function testing
  • Perform quality control measures
  • Screen test result

CLIA waived tests:

  • Perform urinalysis
  • Perform hematology testing
  • Perform chemistry testing
  • Perform immunology testing
  • Perform microbiology testing

Patient Care:

  • Perform telephone and in-person screening
  • Obtain vital signs
  • Obtain and record patient history
  • Prepare and maintain examination and treatment areas
  • Prepare patient for and assist with routine and specialty examinations
  • Prepare patient for and assist with procedures, treatments, and minor office surgery
  • Apply pharmacology principles to prepare and administer oral and parenteral medications
  • Select proper sites for administering parenteral medications
  • Document patient care/patient education
  • Screen and follow-up test results

General Competencies

Professional Communications:

  • Respond to and initiate written communications
  • Recognize and respond to verbal communications
  • Respond to nonverbal communications
  • Demonstrate telephone techniques

Legal Concepts:

  • Identify and respond to issues of confidentiality
  • Apply HIPAA rules in regard to privacy/release of information
  • Perform within legal and ethical boundaries
  • Establish and maintain the medical record
  • Document accurately in the medical record
  • Apply knowledge of local, federal and state health care legislation and regulation appropriate to the Medical Assisting practice setting
  • Incorporate the Patient’s Bill of Rights into personal practice and medical office policies and procedures
  • Complete an incident report

Patient Instruction:

  • Explain general office policies
  • Instruct individuals according to their needs
  • Develop and maintain a current list of community resources related to patients’ healthcare needs

Operational Functions:

  • Perform an inventory of supplies and equipment
  • Perform routine maintenance of administrative and clinical equipment
  • Utilize computer software to maintain office systems

Attitudinal/Behavioral Competencies

  • Apply critical thinking skills in performing patient assessment and care
  • Use language/verbal skills that enable patients’ understanding
  • Demonstrate respect for diversity in approaching patients and families
  • Display sensitivity/empathy to patient rights and feelings in collecting specimens
  • Explain the rationale for performance of a procedure to a patient
  • Show awareness of patients’ concerns regarding their perceptions related to the procedure being performed
  • Use appropriate body language and other nonverbal skills in communicating with patients, family, and staff
  • Demonstrate awareness of territorial boundaries of the person with whom communicating
  • Demonstrate awareness of how an individual’s personal appearance affects anticipated responses
  • Demonstrate recognition of the patient’s level of understanding in communications
  • Demonstrate respect for individual diversity, incorporating awareness of one’s own biases in areas including gender, race, religion, age and economic status
  • Recognize and protect personal boundaries in communicating with others
  • Analyze communications in providing appropriate responses/feedback
  • Demonstrate sensitivity appropriate to the message being delivered
  • Apply active listening skills
  • Demonstrate sensitivity in communicating with both providers and patients
  • Communicate in language the patient can understand regarding managed care and insurance plans
  • Demonstrate awareness of the consequences of not working within the legal scope of practice
  • Examine the impact personal ethics and morals may have on the individual’s practice
  • Demonstrate awareness of diversity in providing patient care
  • Apply ethical behaviors, including honesty/integrity in performance of medical assisting practice
  • Recognize the effects of stress on all persons involved in emergency situations
  • Demonstrate self awareness in responding to emergency situations


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Marion Technical College
1467 Mt. Vernon Ave.
Marion, Oh. 43302


College Hours

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