Perform Clerical Functions:

• Schedule and manage appointments
• Schedule inpatient and outpatient admissions and procedures
• Organize a patient's medical record
• File medical records

Perform Bookkeeping Procedures:

• Prepare a bank deposit
• Post adjustments
• Post entries on a daysheet
• Perform accounts receivable procedures
• Process credit balance
• Perform billing and collection procedures
• Process refunds
• Post NSF checks
• Post collection agency payments

Process Insurance Claims:

• Apply managed care policies and procedures
• Apply third party guidelines
• Perform procedural coding
• Perform diagnostic coding
• Complete insurance claim forms

Fundamental Principles:

• Perform handwashing
• Wrap items for autoclaving
• Perform sterilization techniques
• Dispose of biohazardous materials
• Practice Standard Precautions
• CPR certification and first aid certification

Specimen Collection:

• Perform venipuncture
• Perform capillary puncture
• Obtain specimens for microbiological testing
• Instruct patients in the collection of a clean-catch mid-stream urine specimen
• Instruct patients in the collection of fecal specimens

Diagnostic Testing:

• CLIA waived tests
• Perform urinalysis
• Perform hematology testing
• Perform chemistry testing
• Perform immunology testing
• Perform microbiology testing
• Perform electrocardiograms
• Perform respiratory testing

Patient Care:

• Perform telephone and in-person screening
• Obtain vital signs
• Obtain and record patient history
• Prepare and maintain examination and treatment areas
• Prepare patient for and assist with routine and specialty examinations
• Prepare patient for and assist with procedures, treatments, and minor office surgery
• Apply pharmacology principles to prepare and administer oral and parenteral medications
• Maintain medication and immunization records
• Screen and follow-up test results

Professional Communications:

• Respond to and initiate written communications
• Recognize and respond to verbal communications
• Recognize and respond to nonverbal communications
• Demonstrate telephone techniques

Legal Concepts:

• Identify and respond to issues of confidentiality
• Perform within legal and ethical boundaries
• Establish and maintain the medical record
• Document appropriately
• Demonstrate knowledge of federal and state health care legislation and regulations

Patient Instruction:

• Explain general office policies
• Instruct individuals according to their needs
• Provide instruction for health maintenance and disease prevention
• Identify community resources

Operational Functions:

• Perform an inventory of supplies and equipment
• Perform routine maintenance of administrative and clinical equipment
• Utilize computer software to maintain office systems
• Use methods of quality control